Privacy Policy

1. Why this privacy statement?

Dobber attaches great importance to protecting your privacy and personal data. We only use your personal data in accordance with the legislation described in the GDPR (General Data Protection Regulation). With this Privacy Statement, we want to inform you about the processing operations with regard to this data and your rights. By using our website and platform, you explicitly consent to possible processing operations by Dobber.

This privacy policy may be subject to changes and changes in the future. It is up to you to consult this document regularly. Any substantial change will be clearly communicated via email.

2. Who processes the personal data?

The website www.dobber.life is an initiative by:

Float

Kortrijksesteenweg 689B, 9000 Gent (Belgium)

VAT number: BE1005783595

E-mail: ahoy@dobber.life

Phone: 04 66 90 32 85

3. What personal data is being processed?

Dobber undertakes to process only the data that is relevant and necessary for the purposes for which they were collected. We explicitly collect the following personal data:

• First name and last name
• E-mail address
• Mobile phone number

In addition to the explicitly requested data, we also collect usage data that is necessary to facilitate the rental of sups and kayaks. This usage data includes:

• Reservation time: The time you make a reservation.
• Duration of the reservation: The total length of the rental period.
• Reservation details: Reservation specifications, such as the type of equipment rented
• Rental location: The specific location where equipment is picked up and returned.
• Other relevant data: Any additional information necessary for managing and executing the rental, such as special requests or comments.

This data allows us to optimize our services, process your reservations correctly and offer you the best possible experience when renting our equipment.

4. For what purposes is my personal data used?

Dobber collects personal data to provide you with a safe, optimal and personal user experience.

Data processing is essential for the operation of the website and associated services. This processing takes place exclusively for the following specific purposes:

1. Providing and improving general and personalized services, including:
   • Billing
   • Providing information
   • Newsletters and offers
   • Processing user reviews
   • Providing support
2. Collecting data for statistical purposes when you visit the website, to optimize the use of our website. This data includes:
   • IP address, device type, and browser
   • Presumed location of consultation
   • Time, date and length of consultation
   • Pages visited

By visiting the Dobber website, you consent to this data collection for the statistical purposes described above.

Users provide Dobber with their personal data themselves and can therefore exercise some control. If certain information is incomplete or apparently incorrect, Dobber reserves the right to temporarily or permanently postpone certain expected actions.

The personal data is only processed internally within Dobber. We ensure that personal information is not sold, transferred or shared with third parties that are not affiliated with us, with the exception of our Regiondo GmbH booking system for reservation and planning purposes and Stripe, Inc. for payment processing.

5. What are my rights?

Dobber always processes your personal data in a fair and lawful manner. This offers the following guarantees:

1. Personal data will only be processed in accordance with the described and legitimate purposes of this Privacy Policy.
2. Personal data is only processed insofar as it is adequate, relevant and not excessive.
3. Personal data is only kept for as long as necessary to achieve the described and legitimate purposes described in this privacy policy.

The necessary technical and security measures have been taken to minimize the risks of unauthorized access to or processing of personal data. In the event of a breach of its information systems, Dobber will immediately take all possible measures to minimize the damage.

6. Right to view, rectify, delete your personal data

As a user, after proof of your identity, you have the right to hear from Dobber whether your personal data is being processed. If this is the case, you have the right to view this data.

If you want to correct inaccurate or incomplete personal data, you can provide an additional statement to Dobber. In addition, you have the right to have your personal data deleted without unreasonable delay. This right can be exercised in the following cases:

1. When the personal data is no longer necessary for the purposes for which it was originally collected;
2. When the personal data has been collected based on your consent and there is no other legal basis for the processing;
3. When you object to the processing and there are no overriding compelling legitimate grounds for the processing;
4. When the personal data has been processed unlawfully;
5. When the personal data must be deleted to comply with a legal obligation.

In addition, you have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent prior to its withdrawal.

You also have the right to file a complaint regarding the processing of your personal data by Dobber with the Belgian Commission for the Protection of Privacy.

You can submit a request for access, rectification, deletion of your personal data, or withdrawal of your consent by registered mail or by email to ahoy@dobber.life. Dobber undertakes to respond to this within 1 month of receiving your request and to inform you about the outcome.

7. Right to data portability

Users have the right to receive the personal information they have provided to Dobber in a structured, commonly used and easy-to-read digital format.

In addition, users have the right to share this information with another organization. This is especially true if the processing of the data is based solely on the user's consent.

If a user wishes to exercise this right, Dobber will comply with this within one month of receiving the request. Users can submit their request by registered letter or email to ahoy@dobber.life.

8. Contact for questions and comments

For questions, comments, or complaints regarding this privacy statement, please contact us at ahoy@dobber.life or by phone via 04 66 90 32 85.

Last change: 26/06/2024