FAQ
An answer to all your questions about our SUP and kayak offering.
What is Dobber?
When are you open?
How do I rent a SUP or kayak?
Can I make a reservation for more than one person?
Is there a minimum age to use Dobber?
Is there on-site guidance?
What happens in case of bad weather?
How can I contact you?
Where do I see the availabilities?
Can I make a reservation in advance?
What does Dobber cost?
How do I make a booking?
When do I have to pay?
Where can I enter my discount code?
Can I get an invoice for my purchase?
I haven't received a confirmation email?
Can I cancel or adjust my reservation?
What’s the maximum group size?
Can we combine paddleboarding and kayaking?
Can we book a guided tour or activity?
Do we have to make a reservation in advance?
What if someone cancels last minute?
Can I store my personal belongings somewhere?
Do you also deliver SUPs or kayaks on location?
What formulas do you offer at Dobbber?
Where can I buy a gift card, discount card or season pass?
How do I apply for Dobber for Life?
How do I redeem my voucher?
How long is my voucher valid?
Can I use my voucher at any location?
Can I pass on my voucher to someone else?
When do I need to be at the location?
How do I open the locker to collect my equipment?
Are there any requirements or rules before I can go out on the water?
What kind of clothing should I wear while paddling?
What's included in my Dobber session?
What else do I need to bring myself?
Where can I store my personal belongings? And what about my phone?
Are young children allowed to join? And what about my dog?
Where can I paddle? And where certainly not?
How do I return the rented equipment?
I haven't received a confirmation email?
I can't open my locker, what now?
What if my equipment is incomplete or damaged?
What do I do if I damage or lose the material myself?
I'm back too late, what now?
Serious emergency?
🛶 General
What is Dobber?
When are you open?
How do I rent a SUP or kayak?
Can I make a reservation for more than one person?
Is there a minimum age to use Dobber?
Is there on-site guidance?
What happens in case of bad weather?
How can I contact you?
📱 Reservations
Where do I see the availabilities?
Can I make a reservation in advance?
What does Dobber cost?
How do I make a booking?
When do I have to pay?
Where can I enter my discount code?
Can I get an invoice for my purchase?
I haven't received a confirmation email?
Can I cancel or adjust my reservation?
👥 Groups
What’s the maximum group size?
Can we combine paddleboarding and kayaking?
Can we book a guided tour or activity?
Do we have to make a reservation in advance?
What if someone cancels last minute?
Can I store my personal belongings somewhere?
Do you also deliver SUPs or kayaks on location?
🎟️ Vouchers
What formulas do you offer at Dobbber?
Where can I buy a gift card, discount card or season pass?
How do I apply for Dobber for Life?
How do I redeem my voucher?
How long is my voucher valid?
Can I use my voucher at any location?
Can I pass on my voucher to someone else?
💦 Out On The Water
When do I need to be at the location?
How do I open the locker to collect my equipment?
Are there any requirements or rules before I can go out on the water?
What kind of clothing should I wear while paddling?
What's included in my Dobber session?
What else do I need to bring myself?
Where can I store my personal belongings? And what about my phone?
Are young children allowed to join? And what about my dog?
Where can I paddle? And where certainly not?
How do I return the rented equipment?
🚨 In case of problems
I haven't received a confirmation email?
I can't open my locker, what now?
What if my equipment is incomplete or damaged?
What do I do if I damage or lose the material myself?
I'm back too late, what now?
Serious emergency?
